Mercedes-Benz Vehicle Maintenance.

The smart way to keep your van on the road.

It’s good thinking to have vehicle maintenance up to date. Our nationwide network of approved retailers will prevent problems before they occur, to reduce downtime and keep you on the road.

Service intervals.

It’s essential to know when your Mercedes-Benz van is due for service. Mercedes-Benz service intervals have been set to ensure you get the best performance from your vehicle over its life.

Sprinter (NCV3)

30,000km / 1 year (whichever comes first)

Vito/Vito Tourer

25,000km / 1 year (whichever comes first)

Sprinter (BR907 & BR910 Euro 6)

Up to max 40,000km / 2 years

eVito/eVito Tourer

40,000km / 1 year (whichever comes first)

eSprinter

40,000km / 1 year (whichever comes first)

Digital Service Booklet.

Keep your records up to date online with the digital service booklet. It complements the hard copy Service Booklet in your vehicle, and secures all proof-of-service, including records of maintenance work done, in the central Mercedes-Benz database.

Owners only keep the most recent service report. If the report is lost, any Mercedes-Benz Authorised Retailer can provide information on all service data of the vehicle. A complete service history can be created if required.

This means you’ll have all the records you need when you want to sell your vehicle and reliable information when you’re purchasing a used Mercedes-Benz vehicle.

Authorised AutoBody Repairs.

Insist on Mercedes-Benz quality AutoBody Repairs. When accidents happen, you need a repairer you can trust. Authorised Mercedes-Benz AutoBody Repairers are the right people for the job. They use only the right parts and experience to bring your vehicle back to pre-accident condition, ensuring the original safety and quality are not compromised.

The right parts

Mercedes-Benz GenuineParts maintain an exact fit and exceptional standard of quality, while ensuring the precise craftsmanship and premium performance. All Mercedes-Benz GenuineParts are protected by a 24-month/unlimited km warranty.

The right equipment

Mercedes-Benz approved equipment includes tools, parts, and the chassis alignment system. The approved Mercedes-Benz chassis alignment system has been developed exclusively from original blueprints so that repairs are made with original assembly line accuracy.

The right people

Our technicians have the advanced skills and training to ensure that repairs to the paintwork and body are performed with the utmost precision, commitment, and care. Whether it's a minor scratch or a major collision, insist that your vehicle is always repaired by an authorised Mercedes-Benz AutoBody Repairer.

Watch your AdBlue levels.

Mercedes-Benz Vito, Vito Solutions and new Sprinter diesel engine vehicles carrying BlueTEC badges use AdBlue technology to help reduce harmful nitrogen oxides in their emissions.

As the levels of AdBlue get low, a warning light appears on your dashboard. If you don’t top up, you’ll see a reduction in engine performance and the vehicle’s speed will be limited to 19km/h until the tank has been refilled.

You can top up your AdBlue tank at most service stations across the country at your nearest approved Mercedes-Benz Vans Retailer.

Book an appointment at your local vans retailer.

Find your nearest Dealer

Your nearest Mercedes‑Benz Vans specialist, just a click away.

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Watch your AdBlue levels. Mercedes-Benz Vito, Vito Solutions and new Sprinter diesel engine vehicles carrying BlueTEC badges use AdBlue technology to help reduce harmful nitrogen oxides in their emissions.

As the levels of AdBlue get low, a warning light appears on your dashboard. If you don’t top up, you’ll see a reduction in engine performance and the vehicle’s speed will be limited to 19km/h until the tank has been refilled.

You can top up your AdBlue tank at most service stations across the country at your nearest approved Mercedes-Benz Vans Retailer.

Book an appointment at your local vans retailer. Button

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Mercedes-Benz Mobile Service Service that comes to you. With our mobile repair service, you stay flexible and efficient. Our technicians bring the workshop directly to your location, saving you unnecessary trips, valuable time and organisational effort during maintenance or repairs. Downtimes can be planned in advance, and multiple vehicles can be serviced in one go. This reduces your workload and increases the efficiency of your fleet – all without disrupting your operations. Button

Mercedes-Benz pick-up and delivery service. Sometimes every minute counts – especially in day-to-day business. With our pick-up and delivery service, we take care of transporting your vehicle to and from the workshop. Maintenance or repairs are carried out quickly and reliably. Once the work is complete, we return your van – ready for use – to the location agreed with you. It’s simple, convenient and flexible. So, you can stay focused on what really matters: your business. Button

Mercedes-Benz GenuineParts. If you rely on your van every day, you shouldn’t make any compromises when it comes to the quality of spare parts. Our Mercedes-Benz GenuineParts are precisely tailored to your vehicle and meet the high Mercedes-Benz quality and safety standards.

For you, that means maximum reliability, optimum performance and long-term value retention for your vehicle. At the same time, Mercedes-Benz GenuineParts ensure seamless interaction between all components. This way, your van remains what it was from the very beginning: a true asset to your business – and a partner you can rely on. Button

Sprinter (NCV3) 30,000km / 1 year (whichever comes first) Button

eSprinter 40,000km / 1 year (whichever comes first) Button

Vito/Vito Tourer 25,000km / 1 year (whichever comes first) Button

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Other ways to take your business further.
Haven’t found what you’re looking for yet? Perhaps one of these topics will help you.

Road Care Service Mercedes-Benz Vans Road Care Service provides you roadside assistance in case of a breakdown in New-Zealand, 24 hours a day, 365 days a year – at no extra cost.

You are protected for 3 years from the initial registration date of the van.

Learn More

ServiceCare Mercedes-Benz ServiceCare makes your vehicle maintenance simple and flexible by providing competitive capped price servicing and repair choices to suit your specific van requirements.

Learn More

Genuine Parts Not all parts are created equal. Only Mercedes-Benz Genuine Parts are engineered specifically for our vans and utes. Every time a non-genuine part is fitted into a Mercedes-Benz, it becomes a little less Mercedes-Benz - that is, a little less of the van and ute you chose for its quality. Learn More

Book a Service Schedule your maintenances, repairs and other services easily with a Mercedes-Benz Repairer near you.

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Book a Service Schedule your maintenances, repairs and other services easily with a Mercedes-Benz Repairer near you.

Book Now

Safety & Comfort Find everything from the ideal carrier system to that special extra. Perfection is the goal. That’s why accessories should also be a perfect match for your Mercedes model. With our selection of products for safety and comfort, our carrier systems, the car charging infrastructure or even the styling extras, you can be sure: you get the quality you are used to, perfectly matched to your star.

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GenuineParts v. Non-genuine parts Seemingly genuine: look out for counterfeit parts. Your Mercedes-Benz service partner protects you from counterfeit products. Because unfortunately, where it says Mercedes-Benz on the outside, it doesn't always say Mercedes-Benz on the inside. Counterfeiters are increasingly specialising in copying vehicle replacement parts. In the process, safety-relevant parts such as brake discs and pads, windscreen wipers, windscreens, chassis parts or filters are increasingly being copied. Counterfeit parts often seem deceptively genuine, to the point that not even experts can easily identify them at first glance.

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